A Grout Cleaning in Scottsdale, AZ Renewed This Hallway Floor
August 23, 2019When it's time for home improvements, homeowners search for companies that offer more than a regular restoration service. Attentive customer care as well as professional and personalized advice, are just as important as the procedure itself. A homeowner from Scottsdale, AZ wasn't pleased with the current state of the hallway floor in her residence. Years of foot traffic and deterioration made the grout lines appear dirty and stained, ruining the home's overall appearance. Frustrated, she and her husband decided it was time to look for grout cleaning specialists in Scottsdale, AZ.
Having dealt with unreliable restoration companies in the past, the homeowners set out to find the best hard surface restoration company in Scottsdale. Their friends and family gave them a handful of phone numbers they could call to request a quote. Unfortunately, none of the recommended companies seemed to be trustworthy. In many cases, the representatives dismissed the homeowner's questions and refused to offer detailed information about their procedures. That's when they decided to search online for local grout cleaners. They quickly found our website in the top search results. After browsing our picture gallery and watching some video testimonials, they called us to explain their situation.
The homeowners were surprised. Not only did our representative give them detailed information about our services, he also addressed their concerns before offering them a free consultation. Feeling confident in our ability to restore the hallway floor, the homeowners decided to schedule a free in-home evaluation.
On the day of the inspection, we visited the customer's residence to assess the floor. When we saw the surface, we noticed the tiles had lost their shine and the grout lines were discolored. Improper maintenance had most likely taken a toll on the floor and gave it a worn-down appearance. When we asked the clients about their cleaning routine, they said they had tried cleaning the floor with several store-bought products and bleach. Not only did their answer confirm our suspicions, it also helped us understand why some of the grout lines were cracked.
Hallway floors tend to accumulate dirt faster than any other surface because they're constantly exposed to foot traffic. For this reason, it's necessary to take preventive measures to keep the floor protected from external agents. With this in mind, we offered the clients a grout cleaning and sealing procedure to ensure the floor remained in good condition. We would seal the grout lines with our proprietary sealant ColorSeal. The customers accepted the offer and set up a date for the job.
Later that week, we returned to the client's home to restore the hallway floor. The first step was deep cleaning the floor. To do this, we soaked the entire surface with Sir Grout's Natural Hard Surface Cleaner. On top of being safe for tile and grout, this cleaner contains ingredients that can help inhibit the growth of harmful microorganisms for an extended period of time after it has been applied. Next, we used a high-speed scrubber to remove the grime from the tiles and grout lines.
When we finished cleaning and drying the surface, we sealed the grout lines with ColorSeal. This is an acrylic-based sealant that protects grout against water, stains, spills, mold, and mildew. It also comes in a wide variety of colors for the client to choose from. The customers chose white ColorSeal to give their hallway floor a more uniform appearance.
Once we finished, we let the homeowners see the results. They were thrilled. We had successfully restored the grout lines and the tiles looked radiant. They thanked us for a job well done and said they would recommend our services to anyone experiencing similar problems.
Prior to leaving, we gave the customers some care tips to help them maintain the floor. We suggested steering away from using vinegar-, acid-, and bleach-based products to clean their surfaces. Instead, we suggested using pH-neutral products like our proprietary cleaner. We also recommended wiping away spills as soon as they happened. The clients thanked us for the tips and assured us they would call back for maintenance.
When your hard surfaces are deteriorated, make sure to call the experts in hard surface restoration. Sir Grout Phoenix has the necessary tools and expertise to offer the best services in the field. Call us at (480) 268-3257 or fill out the "Request a Quote" form on this page to schedule a free in-home evaluation today. To keep up with our latest news and promotions, make sure to subscribe to our newsletter.
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