November 08, 2018For our most recent customer, looking for a professional hard surface restoration company to perform a grout cleaning job on one of the ceramic tile floors of the house was a brand-new experience. For this reason, before searching for high-quality services online, she decided to try and clean the accumulated dirt on her living room floor herself. She used various combinations of vinegar and bleach-based products. The woman was sure she could do it successfully, but after trying numerous times, she realized the results were the same. The floor still looked dirty and grimy.
On the Evaluation DayOur team of professionals arrived at the customer's home to examine the living room floor and to offer the best solution. When the specialists assessed the surface, they saw the dark appearance of the grout lines right away and asked the woman about her maintenance routines. When the homeowner said she didn't clean the floor on a regular basis, our team understood the reason the grout lines were black. The technicians told her a grout cleaning job would completely restore the original condition of the entire floor. She agreed and scheduled a date for the service.
The Grout Cleaning ProcessA couple of days later, our cleaners returned to the house and began the restoration right away. The first step was cleaning the entire surface. They applied Sir Grout's pH-neutral, soap-free cleaner. Next, our experts used a high-speed scrubber to remove the dirt accumulated on the tiles and the grout lines. For stubborn areas, they used vapor steam cleaning.
The OutcomeOur technicians invited the customer to the living room area and showed her the results of the service. She was thrilled and pleased to see her just-restored surface. The tiles were completely clean, and the grout lines had a sanded color that went perfect with the room. She thanked us for the wonderful work and mentioned that she would recommend our company to her family and friends.
Cleaning RecommendationsBefore leaving, the experts gave the woman some maintenance tips to keep the ceramic tile floor in perfect condition. First, we suggested cleaning the living room on a regular basis using pH-neutral products such as Sir Grout's Natural Hard Surface Cleaner, which is ideal for all types of ceramic and stone surfaces, because it won't degrade or etch your hard surfaces like vinegar or acid-based products. Additionally, our product, with environmentally-safe agents, can help inhibit the growth of bacteria, fungi, mold, and other microorganisms up to an extended period of time after it has been applied. Also, the specialists advised not to use a dirty mop because rinsing it in the cleaning solution can lead to grime build-up. Finally, we recommended removing any cleaner residue or dirty water from the surface as soon as possible.